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FAQS

Wholesale & Marketing info, please see email contacts at the bottom of the page

• DO YOU PROVIDE INTERNATIONAL DELIVERY?

 

European customers are entitled to free standard delivery on all orders of £100 or over made in a single transaction online at www.pop-boutique.com

 

Rest of the world customers are entitled to free standard delivery on all orders of £175 or over made in a single transaction online at www.pop-boutique.com

 

Standard delivery

Europe - £8

Rest of the world - £15

 

 

INTERNATIONAL STANDARD DELIVERY

Most standard delivery service parcels will reach their destination within two weeks. However some destinations may require additional time for parcels to arrive. Please allow this time before querying the delivery as we are unable to begin an investigation before then.

 

If this time frame has passed please contact customer services:

buy-pop@pop-boutique.com

01704 834 403

 

Please allow an extra working days for delivery’s over  UK bank holidays (see Delivery for a full list of these holidays).

 

 

•  WHAT ARE YOUR DELIVERY CHARGES AND OPTIONS?

 

Please see our Delivery section for full details on all our delivery charges, options and returns policy.

 

 

•  HOW DO I TRACK MY ORDERS?

 

To track your order you will need the tracking number we sent you in your confirmation email.

 

UK

If you are tracking a standard delivery parcel then please use the link below

https://www3.royalmail.com/track-your-item

http://www.dpd.co.uk/content/how-can-we-help/index.jsp

 

If you selected the express next working day delivery service you can track your parcel using the link below

http://www.dpd.co.uk/content/how-can-we-help/index.jsp

 

 

International

If you are tracking a standard delivery parcel please click here

https://www3.royalmail.com/track-your-item

 

 

• MY ORDER IS LATE

 

To track your parcel please use the links provided below

If your order is being delivered to Northern Ireland, AB postcode area, the highlands or the islands please be aware it does take longer to deliver to these addresses. Please allow two working days after receiving a dispatch email for your parcel to reach you before querying the delivery as we are unable to begin an investigation before then.

 

If this time frame has passed please contact customer service:

buy-pop@pop-boutique.com

01704834403


UK

Your parcel will be delivered by either DPD or Royal mail this will be indicated in your confirmation email the links below are to the websites where you can contact these companies.

 

Please note that when you provide us with a mobile telephone number and an email address DPD will email and send you a text message when your delivery is on its way with a one hour delivery time slot. You can then rearrange this with DPD if it is not suitable. All parcels must be signed for.

 

With Royal Mail there is no allocated delivery time slot but as with DPD all parcels must be signed for.

 

DPD

http://www.dpd.co.uk/content/how-can-we-help/index.jsp

Royal Mail

https://www.royalmail.com/track-your-item

 

 

International

To track your parcel please use the links below

Your parcel will be delivered by either DPD or Royal mail this will be indicated in your confirmation email the links below are to the websites where you can contact these companies.

Please note that when you provide us with a mobile telephone number and an email address DPD will email and send you a text message when your delivery is on its way with a one hour delivery time slot. You can then rearrange this with DPD if it is not suitable. All parcels must be signed for.

With Royal Mail there is no allocated delivery time slot but as with DPD all parcels must be signed for.

 

DPD

http://www.dpd.co.uk/content/how-can-we-help/index.jsp


Royal Mail

https://www.royalmail.com/track-your-item

 

Most parcels take two week to be delivered internationally please allow this time before querying delivery as we are unable to begin an investigation before then.

 

If this time frame has passed please contact customer services:

buy-pop@pop-boutique.com

01704834403

 

Please allow an extra working days for bank holidays. Please see our Delivery section for a full list of all holidays.

 

 

• I WOULD LIKE TO MAKE A COMPLAINT


If you are unhappy with any of products or services please contact us in the below methods and we will try our best to resolve any issues you have.

 

Phone:

01704 834 403

 

Email:

buy-pop@pop-boutique.com

 

Post:

Customer Services Department

36 Stephenson Way,

Formby,

Liverpool,

L37 8EG

 

 

• CONTACT NUMBER


For our customer services please call 01704 834 403 Or alternatively you can also email buy-pop@pop-boutique.com with any queries you might have.

 

 

• HOW CAN I CONTACT YOUR COURIER SERVICE?


Your parcel will be delivered by either DPD or Royal mail this will be indicated in your confirmation email the links ( above) on this page are links to the websites where you can contact these companies.

 

 

• CAN I EXCHANGE ITEMS?


If you would like to exchange for the same item in an alternative colour or size please select exchange on the slip provided and specify which size and colour you would like to exchange the item for. Unfortunately we cannot exchange for a totally different product online, we will first have to refund you for the original item and then process a separate order.

 

WHOLESALE

   All wholesale enquiries to wholesale@pop-boutique.com


PR & MARKETING

 claudia@pop-boutique.com