DELIVERY and RETURNS
These T&C's apply to orders placed through the Pop Boutique website and not our shops.
FREE STANDARD DELIVERY
Residents in the UK are entitled to free standard delivery on any order.
Eu customers are entitled to free standard delivery on all orders of £100 or over made in a single transaction online at www.pop-boutique.com
Rest of the world customers are entitled to free standard delivery on all orders of £175 or over made in a single transaction online at www.pop-boutique.com
International standard delivery
Eu - £8
Rest of the world - £15
STANDARD DELIVERY (UK)
Orders to most areas of the UK should arrive within 4 working days excluding Northern Ireland.
EXPRESS DELIVERY (UK)
Express delivery (£4.50) orders to most areas of the UK should arrive within 1 - 2 working days when ordered before 3pm Monday – Thursday, orders placed after 3.00pm Mon - Thurs will be shipped the next day. Items ordered before 11.00am on Fridays will ship the same day to arrive the next working day, orders after 11.00am Fridays and over the weekend will be processed on the next working day* ( *excluding bank holidays see below. Courier dpd do not deliver weekends or bank holidays). Exclusions include Northern Ireland, Isle of man, Channel Islands and some highland areas which cannot be guaranteed 1 - 2 day. ( also see bank holiday deliveries below)
INTERNATIONAL STANDARD DELIVERY
Most standard delivery service parcels will reach their destination within two weeks in the EU & 3 weeks rest of the world. However some destinations may require additional time for parcels to arrive.
HOW DO I TRACK MY ORDERS?
To track your order you will need the tracking number we sent you in your dispatch email.
If you are tracking a parcel then please use the links below
If you selected the express delivery service you can track your parcel using the link below
If you are tracking a parcel please use the links below
All orders are shipped from the UK any import duties and taxes are charged once the parcel has reached the destination county, these charges must be paid by the recipient of the parcel, we do not "mark down" the value of parcels to evade local import taxes. Unfortunately we have no control over these charges as customs policies vary country to country. If you have any questions regarding customs charges you are advised to contact your local customs office
MY ORDER IS LATE
To track your parcel please use the links provided above.
If your order is being delivered to Northern Ireland, AB postcode area, the highlands or the islands please be aware it does take longer to deliver to these addresses. Please allow three working days after receiving a dispatch email for your parcel to reach you before querying the delivery as we are unable to begin an investigation before then.
If this time frame has passed please contact customer service:
01704 834 403
To track your parcel please use the links above.
Most parcels within the EU take two weeks to be delivered, World wide/ internationally 3 weeks, please allow this time before querying delivery as we are unable to begin an investigation before then.
If this time frame has passed please contact customer services
01704 834 403
Please allow an extra working days for delivery’s over the following UK bank holidays
We promise to refund any item you are not completely happy with when you return it to us in a saleable* condition by post within 28 days of the invoice date. (Rest of the world return within 6 weeks of invoice date)
Return shipping costs are to be paid by the customer, we recommend a tracked/ insured service to cover for loss or damage, use of these is up to the customer , but you will not be able to claim compensation for items if they are lost & no cover is used.
*Saleable condition is defined as unworn, in the same condition as the item was sent out in, not smelling of tobacco smoke, perfume or laundry detergent.
Orders cannot be returned to or exchanged at our shops, all items must be sent to the address below.
Please send all returns to:
The Vintage Clothing Company Ltd
36 Stephenson Way,
Please include the original invoice and the returns slip indicating if you would like a refund or an exchange (exchanges can only be for same item a in different size or colour).
We do not refund return postage costs unless the item is faulty, has a manufacturing problem or you were sent the incorrect item.
These T&C's only apply to orders placed through the Pop Boutique website not our shops.
BANK HOLIDAYS IN ENGLAND AND WALES - during these holidays please allow extra days for processing/ delivery and answering emails as there will be reduced / no staff present
NEW YEAR’S DAY -Mon 1st January
GOOD FRIDAY - Friday 30th March
EASTER MONDAY - Monday 2nd April
EARLY MAY BANK HOLIDAY - Monday 7th May
SPRING BANK HOLIDAY - Monday 28th May
SUMMER BANK HOLIDAY - Monday 27th August
CHRISTMAS -Friday 21st December - Wed 2nd January 2019